You receive an update about a policy change while handling a customer who is asking about the old policy. How do you proceed?
You are assigned a task that requires significant time, but you have a queue of customers waiting. How do you manage this situation?
What is the most important aspect of communicating with a customer over the phone?
A customer seems upset and frustrated. What is the best first step to take?
A customer is reporting an issue that you do not have the immediate answer to. What should you do?
How can you ensure that a customer leaves a support interaction satisfied?
A customer is unhappy with a product they purchased. What is the best way to handle their complaint?
You have three tasks: an email inquiry, a live chat request, and a phone call from an important client. How do you prioritize?