Customer Service Rep | AMP Advance

Company: AMP Advance
Position: Customer Service Rep
Pay Rate: $65,000/year
Start Date: ASAP
Location: Remote (USA Only)

First name

Last name

Email

Phone

What city are you currently residing in?

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A frustrated customer calls and says, “This is taking too long—I’m going to find someone else.” How do you respond?

I understand your frustration. Let me personally check on your application and see what we can do to speed things up.

I totally get that. If you want to cancel, I can help process that for you.

Our process takes time for a reason—there’s not much more I can do, but I’ll note your concern.

You notice a teammate gave a client incorrect info about our funding timeline. What do you do?

Immediately flag it in the group chat and correct the teammate.

Quietly follow up with the customer yourself to clarify.

Notify your supervisor and let them handle it.

A business owner says they’re overwhelmed by all the loan options and want you to “just tell them what to pick.” What do you say?

I’ll ask you a few quick questions and recommend the option that fits your needs best.

It depends on your credit and revenue—we’ll need underwriting to decide.

Honestly, all of them could work. Let me email you the descriptions to review.

A customer submits bank statements but hasn't heard back in 48 hours. What should you do?

Assume underwriting rejected them.

Tell them to wait a week.

Proactively follow up with the team and get them an update.

A customer wants funding today. What’s the most accurate and honest response?

That’s not possible.

If you can submit your documents this morning, we may have a same-day approval.

We guarantee cash in 30 minutes.

As a basic litmus test, follow the instructions below:

What is the title of the 4th paragraph on that AMP Advance page?

Note: Please stay on page for next & final step.

Last step! Follow the instructions below:

Navigate to the bottom of that page of menu section
Find Quick Links
- Click States We Fund
Select your State with active hyperlink (in green)
- Scroll down to section "Best banks for Small Business Loans"

Enter how many banks offer SBA loans in your State.

Please click SUBMIT to complete your application.

Once your application has been completed, our team will review and reach out if there is a good fit.