Customer Service Rep Assessment

This assessment only takes a few minutes and contains simple questions to determine where your skill set is.

# of Questions: 10

Time to Complete: 3 minutes~

If you do not complete this assessment, StartCap will not receive your resume.

You receive an update about a policy change while handling a customer who is asking about the old policy. How do you proceed?

Inform the customer of the change and explain the new policy

Follow the old policy to avoid confusion

End the conversation and call them back once you've studied the new policy

Avoid mentioning the change and handle it based on your current knowledge

You are assigned a task that requires significant time, but you have a queue of customers waiting. How do you manage this situation?

Focus on the task and ignore the customers until you’re done

Address the customers first and then return to the task

Try to multitask and handle both at the same time

Delegate the task to another team member and focus on the customers

What is the most important aspect of communicating with a customer over the phone?

Speaking quickly to save time

Speaking clearly and listening actively

Using technical jargon to sound knowledgeable

Interrupting the customer to clarify their issue

A customer seems upset and frustrated. What is the best first step to take?

Ignore their frustration and stick to the facts

Apologize for any inconvenience and listen to their concerns

Tell them to calm down before continuing

Offer them a discount immediately to make them happy

A customer is reporting an issue that you do not have the immediate answer to. What should you do?

Guess the solution and hope it works

Tell them you don’t know and leave it at that

Inform the customer that you will investigate the issue and follow up with them shortly

Transfer the customer to a colleague immediately

How can you ensure that a customer leaves a support interaction satisfied?

Offer them a discount

Ask them if their issue was resolved and if there's anything else you can help with

End the call quickly so they can get back to their day

Follow up with an email after every interaction

A customer is unhappy with a product they purchased. What is the best way to handle their complaint?

Tell them they cannot return it because it’s against company policy

Ask them to explain the issue, express empathy, and offer a solution or alternative

Advise them to reach out to the product manufacturer directly

Ignore their complaint and move on to the next customer

You have three tasks: an email inquiry, a live chat request, and a phone call from an important client. How do you prioritize?

Answer the phone call first, then handle the email and chat

Answer the live chat first since it’s in real-time, then the phone call

Answer the email first, then the chat, and then the phone call

Try to handle all tasks at once

Basic search engine usage

As a basic litmus test, follow the instructions below.

Open a new browser & go to Google.com
Search for the phrase "Startup Business Loans StartCap" Copy
Look for StartCap in the organic search results, count the ranking position (estimates are ok), then put the number in the box below
Click the StartCap search result to visit the website. (keep this new page open, we'll use it on the next step)

Phrase

Ability to follow instructions

Question 10: Last Step!

Scroll to the very bottom of the page, find the list of links labeled "Start-Up Loans", click the most relevant option to the initial search term.
Scroll to the bottom of the page then click "Apply Now". Copy the first question, then paste it into the box below.

Congrats on completing the assessment! Click the 'Submit Application' below. But, wait a second...

Looking for Opportunity While You Search?

If you're currently exploring job opportunities, StartCap's partner program may be another way to put your time and network to work. Partners can refer entrepreneurs and business owners to StartCap and earn commissions when those referrals lead to completed funding. No LLC required, no minimum time in business required, and we only perform soft-pulls to provide a quote. We're the best in the business, and we're funding more than 1 million per month to pre-revenue, early-stage, and well-established businesses. We'd like for you to join us.

This can be a strong fit for people who are active on social media, connected to business owners, or interested in creating income through referrals and online promotion. StartCap handles the funding side, while partners focus on sharing the opportunity and sending leads or direct traffic.

Ways to Earn

Refer business owners who need funding
Share StartCap on social media
Post in business groups and online communities
Send traffic from your website, blog, or email list
Promote your partner link through content and networking

Example Earnings

StartCap partners earn 2% per funded deal. Based on an average funded amount of $150,000, that means the average commission is around $3,000 per deal.

1 funded deal = about $3,000
2 funded deals = about $6,000
3 funded deals = about $9,000

Commission amounts vary based on the funded deal size, deals fund as high as $400,000 ($8,000 commission for you for 1 lead).

We also allow you to earn passive recurring revenue by referring new partners. If you refer a new partner (using your partner referral link), you'll receive 1% of all of their funded deals. Imagine if you referred 10 new active partners, per month. Your earnings are limitless & on auto-pilot.

Learn more about the StartCap partner program and see if it's a good fit for you (we think so).